FAQ

Select your products, proceed to checkout, enter your delivery details, and complete payment. An Order Confirmation Email will be sent after your order is successfully placed.

Cancellations are accepted before an order has shipped or entered production. Eligible cancellations receive a full refund. Contact service@cookoriva.com as soon as possible.

Contact us before 11:00 PM PDT (GMT-7) on the day you place the order. Address changes also require that the order has not entered processing or shipped. This address-change cutoff is separate from cancellation eligibility.

Check your spam or junk folder. If it is still missing, contact us with the checkout email address and any available order details.

The available payment methods are displayed at checkout. Please use one of the options shown for your order.

Enter a valid code in the discount field at checkout and select Apply. Check that the discount appears in the order total before paying.

Payments are handled by third-party payment providers. See our Privacy Policy for details about payment information and personal information.

Orders are typically processed and shipped within 5 business days after placement. Estimated transit time is 10–20 business days after shipment. Processing and transit are separate periods; estimates are not guarantees. Business days are Monday through Friday, excluding public holidays.

Your Shipping Confirmation Email contains the tracking number after shipment. You can track it at www.17track.net.

We currently ship worldwide, subject to carrier and logistics restrictions. If we cannot ship to your location, we will contact you to discuss alternatives or issue a full refund if necessary.

The shipping cost is shown at checkout before payment. Customs duties, taxes, or import fees are your responsibility unless otherwise stated.

Yes. Enter the intended delivery address at checkout and check that all details are accurate and complete.

If your order has not arrived within the estimated delivery period, contact us. We will work with the carrier to investigate and provide assistance and status updates.

Request a return within 14 days of delivery. Items must be unused, unworn, and in their original condition and packaging, with proof of purchase. Contact us for authorization before sending anything back.

Contact us within 48 hours of delivery with your order details and clear photos of both the product and packaging. We will review the issue and advise on the next steps.

Customers are responsible for return shipping unless the return is due to our error; we cover return shipping for damaged, defective, or incorrect items caused by our mistake. No restocking fees apply to approved returns. The original policy also states that shipping costs are charged no more than once per order, including returns.

We provide the appropriate address and instructions after approving your return request. Do not send a return directly to the manufacturer or use the company address without authorization.

After receiving and inspecting your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5–15 business days. Your bank or payment provider may require additional time to post the funds; this period is not a return inspection deadline.

Check your bank account, contact your credit card company, and contact your bank. If the estimated period has passed and the refund is still missing after these checks, email us.

Email service@cookoriva.com. Customer service hours are 9:00 AM–6:00 PM PDT. For an existing order, include your order number, checkout email, and a description of the issue. Include clear product and packaging photos when relevant.