Shipping Policy

1. Order Processing

All orders are typically processed and shipped within 5 business days after an order is placed. Orders are processed and shipped Monday through Friday, excluding weekends and public holidays. Orders placed on Saturdays, Sundays, or public holidays begin processing on the next business day.

2. Estimated Delivery Time

After shipment, estimated delivery takes 10–20 business days, depending on your destination, local carrier services, and customs processing, if applicable.

Delivery times are estimates only. Customs inspections, severe weather, public holidays, and carrier delays may affect transit time. Processing time is separate from this delivery estimate.

3. Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number. You can use that number to track your shipment at www.17track.net.

4. Shipping Rates & Import Charges

Shipping costs are calculated at checkout based on your destination, the items ordered, the selected shipping method, and applicable promotional offers. The final shipping cost is displayed before you complete your purchase.

Customs duties, taxes, or import fees imposed by your country or region are your responsibility unless otherwise stated.

5. Shipping Destinations

We currently ship worldwide, subject to carrier and logistics restrictions. If we cannot ship to your location, our customer support team will contact you promptly to discuss alternative arrangements or issue a full refund if necessary. Contact us for questions about shipping availability.

6. Changing Your Shipping Address

Contact us as soon as possible if you need to change your shipping address. Address changes can only be made before 11:00 PM PDT (GMT-7) on the same day the order is placed, and before the order enters processing or is shipped. Once processing or shipment has begun, we cannot modify the shipping address.

7. Shipping to an Alternate Address

You may ship your order to an address different from your billing address. Please check that all shipping details are accurate and complete before placing your order.

8. Fulfillment & Shipping Carriers

Depending on inventory availability, some products may ship directly from our domestic warehouses, while others may be manufactured and shipped from our facilities in the United States, Canada, or Australia.

We work with international carriers including FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners.

9. Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, contact our customer support team. We will work with the carrier to investigate the shipment and assist in resolving the issue as quickly as possible. Carrier transit times cannot be guaranteed, but we will make reasonable efforts to help locate your package and provide status updates.

10. Incorrect or Incomplete Shipping Information

You are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information you provide.

If you notice an error, contact us immediately. We will do our best to update your order within the address-change conditions above.

11. Customer Support