Returns & Refunds Policy

1. Order Cancellation

We accept order cancellations before an order has been shipped or entered production. Orders canceled before shipment or production will receive a full refund. Once an order has been shipped or entered production, it is no longer eligible for cancellation.

2. Return Eligibility

We accept return requests within 14 days of the date you receive your order. To qualify, your item must:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase, such as your order confirmation or receipt.

Please do not return your item directly to the manufacturer.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and provide clear photos of the product and packaging. We will review the issue and assist you with the next steps.

4. Return Shipping & Fees

Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged, defective, or incorrect item. If the issue is due to our mistake, we will cover the return shipping costs. No restocking fees will be charged for approved returns.

Customers will be charged shipping costs no more than once for each order, including returns.

5. How to Request a Return

Before returning an item, email service@cookoriva.com to request return authorization. Include your order number, proof of purchase, and the reason for your request. For an item issue, include clear photos of the product and packaging.

After approval, we will provide the return shipping address and detailed instructions. Returns sent without prior authorization may not be accepted.

6. Return Address

Room 101, 26th Floor, Unit 1, Building 7, No. 12 Baiyang Road, Zhengzhou High-Tech Industrial Development Zone, Zhengzhou, Henan, China. The correct destination may vary by product, order details, or fulfillment location. Please wait for the confirmed return address and instructions before sending anything back.

7. Refunds

Once we receive and inspect your returned item, we will notify you by email that it has been received and let you know whether your refund is approved.

If approved, your refund will be issued to your original payment method within 5–15 business days. The exact processing and posting time may vary depending on your payment provider or financial institution.

Refund approval follows receipt and inspection of the return. The 5–15-business-day period applies to an approved refund; it is not a stated return inspection deadline.

8. Late or Missing Refunds

If you have not received your refund after the estimated processing period:

• Check your bank account again.
• Contact your credit card company, as a refund may take additional time to be posted.
• Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, contact service@cookoriva.com.

9. Customer Support